"Good experience in purchasing my vehicle, excellent facilities"

"It was a pleasure to deal with Eddie Cheung who was helpful in every respect"

"I would like top thank Eddie Cheung for his excellent service, competent and extremely knowledgeable"

"Overall this was a brilliant experience and I was extremely well looked after. The only thing missing was I did not receive the text reminder to bring in my paper driving licence."

"Car sales man Eddie Cheung could not have been more helpfull To help me pick the right car for my needs."

"Excellent efficient professional service"

"The whole experience was positive."

"From start to finish Scotthall have been very professional and helpful salesman even met me at dealership on his day off."

"very good friendly service,excellent communication from start to finish."

"Tom Cheverton was great to deal with."

"Very satisfactory"

"Was taking quite a risk as there was not a new 2.0i engine to test drive anywhere which is a major flaw"

"A five or ten minute test drive around residential roads is not adequate when spending over 30,000"

"Sam was excellent, answered all our questions and kept a sense of humour"

"James Hancock gave a very high quality experience during sales, ordering and delivery I buy a lot of cars and he was one of the best"

"very helpful and the salesmen went out of their way to help"

"Cannot be faulted excellent."

"Overall very happy with the dealership. In particular the salesperson who was very friendly and prepared to explain the various payment options to me. They offered a fair price for my old car. Just some confusion on the amount I had to pay."

"the car was later than I initially expected but I was kept informed throughout the process and felt looked after"

"The Sales Executive was very professional and knowledgable of the vehicle and the overall BMW brand. Very impressed."

"Excellent service. Friendly and helpful. Sam Hore was a star."

"Sam was brilliant throughout, Simon business manager seemed a little disinterested. Although this did not spoil my experience."

"Was questioned about my feedback, didn't like that"

"The Dealership is a little expensive."

"very efficient and veryy good"

"the dealership were a bit pushy with regard to the pick up time . i did not feel that they not very accomodating ."

"the advice and help of Mark Oakley was first class and made the difference in my returning to the dealership in the future."

"I had to keep chasing them for updates. It went in for an oil service and cost me £500"

"The cost of what they did was fair"

"No Comment Made."

"First rate as always"

"Excellent service as always."

"Michael Gillespie was excellent in all respects, we are a BMW family and he is always very accommodating"

"Staff at Eastleigh are always polite and friendly."

"It is always pleasant."

"It was very good."

"they were excellent ."

"Impossible to reach on the phone"

"Scothal Hampshire Recaly Genuine nice people"

"Booked in for a service. Expensive at £454."

"The part was available to fit but the tool to fit the said part had to be sent from Germany."

"Courteous"

"I have talked to the customer service manager about the levels of service which i feel is poor."

"I took the car back for a problem with my tyre pressures all of them were incorrect."

"Exceptional service."

"I had to take my BMW back for more work."

"The service adviser was excellent, kept me updated at all times and the car was ready exactly when advised. Also since my visit she has assisted me with a quote for some accessories so overall great customer service experience"

"The site is overfilled with cars, parking is very awkward"

"Liked the collect and return service, car returned washed and valeted"

"Good service, very good facilities"

"Despite being repaired twice the car still has the same promlem. Did not return phone calls whe I needed an update. Not acceptable to say we have been extremely busy"

"Excellent service very helpful staff from the time I telephoned to say I had an orange warning light to the time I collected the car. Able to drop off car immediately. They identified the engine fault and didn't charge, even though it was outside th"

"A very pleasant environment to wait whilst a simple service was completed within given time frame."

"Very helpful and courteous"

"Disappointed that when i was advised that my vehicle would be valeted and then on collection it wasn't done."

"The process from start to finish was excellent. Would thoroughly recommend them."

"I used one of the short while you wait service options. Work was done on time. Service receptionist was friendly and professional and even walked me to my car on completion of the job"

"I took the car in on the fast lane service. It was outside for thirty minutes before they gave me the keys. I had to take the car back to have the service indicator turned off."

"Were accurate with the cost estimate and time of completion of service. Helped me with collection of vehicle even though I went in after closing time."

"Two day visit for re programming. When i got there they told me that there was a part required which was not available and would come from Germany. I wasted two days."

"I found it hard to get a problem with the timing chain fixed. I came across a lot of barriers."

"A fuse blown on the headlight washers and this wasn't done, but it didn't detract from the customer service.."

"This was a very minor visit a replacement tow bsr cover was required very quick and efficient reception and my issue was sorted quickly"

"Recent changes to the reception area has meant that the receptionists can't see the waiting area and I was left for 10 15 minutes unattended having been invited to take a seat but with no follow through this wasn't the fault of the staff."

"It was very good. They were very efficient. The vehicle was cleaned. It was extremely friendly throughout."

"SUPRISED DISCS As WELL AS PADS NEEDED CHANGING AT 32K ONLY TIME HAD DISCS CHANGED BEFORE WAS OVER 60K"

"The lady was very helpful."

"Service book not updated had to return to dealership to be stamped"

"Steve was very good kept me informed throughout."

"Car was supposed to be picked up between 9-11:30 and no one came until 12:30 but there was no contact from dealership, i had to email to find out where they were to find out they were going to be late."

"The car was supposed to go in to get a replacement locking wheel nut on the rear and to get the front wheels loosened despite having it for a week this still wasn't done."

"everything was good"

"They fantastic and great!"

"Always polite, very informative there excellent."

"They charge £20.00 to reset the computer."

"SEE PREVIOUS COMMMENT"

"Generally they are good. They did not return the vehicle at the right time."

"It was an oil change that cost £587 . Thats a bit steep."

"They were not very explanatory when I collected my vehicle."

"The car s engine has an obvious misfire. The dealer failed to diagnose any fault and thus the problem remains. Cost nearly 100. Car damaged whilst in their care rear wiper arm cover broken off for which I have had to replace. Will never use again."

"They are always very, very good."

"The staff reversed my BMW into another vehicle whilst it was on site. I have to wait another 10 days in order for them repair the damage."

"Slight issue getting parts prior to arrival causing second visit"

"I am happy with the service."

"Very well done keep it up"

"They are the best dealership i have ever been to."

"responded promptly to diagnose and repair my braking system, which had a catastrophic failure the day before a most courteous service rep"

"As I have previously stated, Scothalls in Southampton have improved hugely in terms of being seen by a service advisor. Instead of having to wait 20 minutes now it's a couple of minutes and you get seen. This has happened in the last 4 months."

"basically, the car I have has a service package, I had gone over the 60,000 miles mark. I was informed the work would be free . I was informed afterwards that because I had 62,000 on the clock, I had to pay for the work."

"I brought the car in with a blown turbo, I told them it wasn¿t blowing smoke, and they still quoted me £2400 to replace the turbo and catalytic converter even though I knew oil wasn¿t beingpushed threw the cat,"

"I booked an appointment with the dealership for the mot after receiving a letter from them. I have now found out that the mot is not due untill the end of April. I am not happy to have to go back."

"very poor service telephhone calls were not returned as promised and distinct lack of communication. Had to return car as first repair unsuccessful"

"They didn't do one out of three jobs that needed doing and they also failed to contact me."

"All the tyres are wearing on the outside, I purposely left the n/s rear tyre soft as I think there¿s a slow puncture, and it came back in the same state leading me to believe the tyres weren¿t checked properly."

"They phoned me to say it was ready right on time.Very good service."

"They were very good this appointment."

"Only aspect that was lacking progress reporting especially as I was told that the process would take 90 minutes. Overall time taken 120 minutes."

"Very Good."

"I tried this service center long time before honestly speaking it was not an encouraging experience for me to consider them again. However, they've completely changed now I think they become much better. I'd certainly take my car to them again no"

"I have always recieved excellent service from Scotthalls."

"Really satisfied but acceleration problem has started again 2 wks later."

"Reasons already stated."

"I was more than satisfied with them.I am very pleased"

"Engine cover not put back on properly after visit"

"They`re always very good."

"No problems what so ever."

"The waiting area was comfortable and the staff were very helpful"

"always polite great time management."

"Completely satisfied with my dealer experience"

"My experience was very good, I was seen straight away and was only there about 5 minutes when I returned before I had my car back...even though I was early."

"I know that she deals with a young lady called Geri, the vehicle is always very well cleaned."

"It was extremely well done and they kept me well informed the whole way through."

"The do not seem to do much on the service."

"Was without my car for a whole day tyring to get the bluetooth to work"

"Windscreen washer bottle not topped up. Valet empty boot but not valetted"

"I am a regular customer. One of my wheels was found to have a crack from a pothole . It was necessary to replace it at a cost of 300 which was of course totally unexpected. i would have appreiated an offer of a discount"

"I have been a customer of Scotthall Hampshire and its predecessor for 20 years. The level of customer service has slipped from personal and attentive to complacent and offhand."

"Courteous, swift and the wi fi and coffee were much appreciated"

"generally happy but had no call from dealer had to chase them instead"

"This was one of my better visits to BMW Scothall. As usual i had to wait for a service agent who tried to sell me extra things which i didn't want but everything after was great. My car was cleaned inside and out brilliantly."

"the service team where very helpful."

"The service I received relating to this and all previous visits was extremely professional and courteous and is a credit to the BMW brand experience"

"The dealer is very efficient and I received exactly what I was expecting to get, whichwas important in the use of my time."

"I called in to see if they could do the remedials that morning and they were extremely helpful in every respect."

"when I turned up I had to wait 30min before I could get my car back because the work had not been completed"

"the service department has been looking after me for yrs and always give me great service. i have no complaints i have recommended them to friends and family."

"Was told car wash was not working but I could wait 45 mins if I wanted a hand wash, why not clean the car when I left instructions to"

"Poor quality service, complaint sent to dealership"

"Vehicle recovered to garage, diagnostics revealed no fault, problem re occurred, another visit and hefty repair bill. No courtesy car and telephone contact could b improved"

"They were their usual courteous and helpful. I find their text message reminders very helpful."

"Always good service at Scotthall Hampshire"

"Queing not very good in dealership, otherwise good service"

"Lack of communication between the staff and myself."

"Was booked in for MOT and to have bulb replaced. Was told the day before that the MOT was cancelled because it would fail because of the bulb"

"easy to make arrangements by phone and then car service just happens as it was agreed. It is important to me that my car is collected and returned thankyou."

"I have always found the service first class."

"Have improved their service to customers immensely"

"Very poor communication between service agents.Did not keep me advised on the progress on the works to my vehicle. It was left stranded overnight because ny car was not ready without any courtsey cars available. I ended up having to stay in a hotel."

"All the personnel are very good at the dealership particularly Michael who was excellent. However I think that the courtesy cars should have no charge as this is not very courteous at all."

"Mislead on charges. Still charged for a fault because it's only a fault when the computer says so ridiculous, a fault is a fault"

"I had to wait rather a long time to collect my vehicle, approximately half an hour."